FREQUENTLY ASKED QUESTIONS

This is to inform our guests of the Tourist Tax, passed by the Balearic Government, which is charged since 2016. It is payable by those persons staying in regulated accommodation establishments, including residents of the Balearic Islands. It will consist of a payment of between 1 and 2 euros per day (plus 10% VAT), depending on the establishment category, by guests aged 16 and over.

- 5-star and 4-star superior hotels: between 1€ and 4€ / per day / per person over 16 (+10% VAT).

- 4-star and 3-star superior hotels: between 0.75€ and 4€ / per day / per person over 16 (+10% VAT).

As a result, and as we are required to pay this tax to the Balearic Island Tax Authorities, you are hereby informed that pursuant to the legislation in effect, we will ask you to settle payment of the tax prior to the end of your stay.

Revenue from this tax will be used to create a fund for the promotion of sustainable tourism. The objective is to finance projects that will contribute to boosting sustainable, responsible and quality tourism.

In case you have any questions regarding the new tourist tax on the Balearic Islands, you can contact the Balearic Tax Agency by calling at +34 901 201 530.

We would like to take advantage of this opportunity to wish you a pleasant stay.
Kind regards.

We do not offer transfers between the airport and the hotels. However, we recommend one company which do. You can find the details on our homepage or contact them directly at this link: Here

As this company is not owned by Hotels VIVA, you will need to accept their legal and booking terms conditions. If in any doubt, you will find the contact telephone number or on their website.

If you are not paying in advance when booking, you will only be asked for your card details as a booking guarantee. When you arrive at the hotel, you do not need to pay with the same credit card as the one used to make the booking. We accept: Visa, Mastercard, Maestro, American Express.

The hotel will charge 100% of the reservation at the time it is made. Non-refundable in case of cancellation, modification or no show.

No, the person in whose name the booking is made does not have to be the cardholder.

You can pay by cash or by card.

In general, unless the specific room rate stipulates otherwise, you will be asked for card details as a booking guarantee only, at the time of booking. These card details will only be used in the event of late cancellation or “no-show” (non-arrival).

Payment for your stay will be made at the reception on the day you arrive. You can pay by cash or credit card. We accept the following cards: Visa, MasterCard, American Express, Diners.

Hotels VIVA receptions are open 24 hours a day.
You can check in from 3.00pm onwards. On the day of departure, your room must be vacated by 12 noon.

The hotels have swimming pool/beach towels available for your use. They are changed three times a week. (this may vary depending on the hotel).

All Hotels VIVA swimming pools are fresh water pools.

There are no extra charges for food for people with coeliac disease. If you have an allergy to gluten or any other food, please inform the waiter so that you can be offered an alternative.

Most of our Hotels VIVA offer Half Board Plus, which includes breakfast and dinner (with drinks included at dinner: water, house wine, and soft drinks). VIVA Golf Adults only 18+ offers Half Board (breakfast and dinner, excluding drinks).

To keep up to date with the latest Hotels VIVA news and offers, you can register for our newsletter service. You can do this on our homepage at www.hotelsviva.com, at the bottom of the page, by entering your email address.

By virtue of the provisions of law 7/2023, of 28 March, on the protection of animal rights and welfare, this establishment only accepts assistance dogs under the terms established in law 1/2014, of 21 February, on assistance dogs of the Balearic Islands.

All Hotels VIVA have free Wi-Fi.

You can book a room directly on our website or you can call our booking centre 0049 08001 132244.

Both of these alternatives offer the same prices and conditions.

To change a booking, you will need to email a request for change to the booking centre. The email address is: info@hotelsviva.com

For information on group rates, to request information on conference rooms or to organise a stay for a sports group, you can send an email to john.cladera@hotelsviva.com

If the reservation is for five or more units, the hotel has the right to unilaterally cancel said reservations, which are considered group operations. 

If you are making the booking on www.hotelsviva.com you can enter up to four rooms in the same booking. To request a quote for more rooms, you can contact us on 000049 08001 132244 or email us at info@hotelsviva.com.

The prices on the website are constantly changing according to the rooms we have available at any given time. We therefore recommend that you make the booking if you find a price attractive.

If within 24 hours of making your booking on www.hotelsviva.com, you find a lower rate* on another website, call us on 0044 08000 211953 or email us at info@hotelsviva.com, and provide us with the link confirming the price difference. After checking the rate, we will alter your booking price straight away.

* This guarantee only applies when the conditions of the other website are the same in terms of arrival and departure dates, number of rooms, number of guests, type of room, meal and same rate option (as well as taxes).

You can consult the terms and conditions of our promotions in our newsletter and on our website. 
You must bear in mind that all our offers are valid for a limited time only, which means they all have an expiry date. Furthermore, the discount or promotion will vary depending on the hotel, type of room, board, and dates of stay. Finally, in order to obtain the full discount, you must be registered on our MY VIVA loyalty programme.

Our hotels are smoke-free, which means that smoking is prohibited on terraces, in the rooms and restaurants, and in common areas and swimming pools, to ensure a healthy and pleasant environment for everyone. We appreciate your understanding and cooperation in this important measure.