PRIVACY POLICY
Privacy policy
This privacy policy applies to the data processing carried out on the website www.hotelsviva.com. Please read it carefully, you will find important information about the processing of your personal data and your rights under current legislation on the subject.
We reserve the right to update our privacy policy at any time due to business decisions, as well as to comply with possible legislative or jurisprudential changes. If you have any doubts or need any clarification regarding our Privacy Policy or your rights, you can contact us through the channels indicated below.
You declare that the data you provide us with, now or in the future, are correct and truthful and you undertake to inform us of any changes to them. If you provide personal data of third parties, you undertake to obtain the prior consent of those concerned and to inform them of the contents of this policy.
The fields on our forms that are marked as mandatory must be completed in order to be able to process your requests.
1. WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?
The party responsible for processing the personal data collected on this website is: INVERSIONES PACUAL, S.L. (HOTELS VIVA & RESORTS, hereinafter), with CIF: B07461767 and address at calle Agustín Argüelles, nº1, 07400 Alcudia, Illes Balears.
For further information on the processing of your data or to exercise your rights under current legislation on the subject, please send an email to the Data Protection Delegate: dpd@hotelsviva.com
2- WHAT WILL YOUR DATA BE PROCESSED FOR AND ON WHAT LEGAL BASIS?
2.1 Management of the relationship with users: We process the data that users provide in the contact form, when they ask a question to our virtual assistant VIVI or when they save a search for a reservation, in order to deal with their requests.
This processing is necessary for the performance of the contract or for the implementation of pre-contractual measures at the request of the data subjects.
2.2 Administration and management of website security: We process browsing data (IP addresses or logs) to administer and manage the security of the website. This processing is based on our legitimate interest in ensuring the security of the website. This interest is expressly recognised by recital 49 of the GDPR. In weighing this interest against your rights and freedoms, it has been taken into account that this processing corresponds to general security practices and does not pose significant threats to data subjects.
2.3 Statistical and quality management purposes: In order to evaluate and manage the quality of our services and products, we process identification data and contact details provided by our customers to send them satisfaction surveys. We also perform statistics based on aggregated data obtained from transaction data and web browsing data, e.g. IP address, weblogs, pages visited or actions performed on the website (+ info in our cookies policy).
These processing operations are based on our legitimate interest in evaluating and managing the quality of our services and products. In weighing this interest against your rights and freedoms, it has been determined that the processing had a limited impact on the privacy of data subjects, corresponded to reasonable expectations of data subjects and did not pose significant threats.
2.4 Management of the MY VIVA loyalty programme: If you have registered for the MY VIVA loyalty programme, HOTELS VIVA & RESORTS will process the data relating to your membership in order to identify you as a member of the programme with the aim of applying the advantages to which you are entitled. For the same purpose, the HOTEL in which you book your stay will communicate to HOTELS VIVA & RESORTS the data relating to your booking (dates of the stay, number and age of guests and services included in the booking) and consumption during the stay (purchases, use of services, meals and drinks consumed, use of facilities) for the application of the advantages to which the programme entitles you.
This processing constitutes the very purpose of the programme and is necessary for its operation. They are based on the contractual relationship resulting from your application to join the programme. You may unsubscribe from the programme at any time by sending an email to gdpr@hotelsviva.com.
If you have given your consent to the creation of a commercial profile, the information generated by your use of the programme will be incorporated into this profile (+ info in the Privacy Policy for customers and guests).
3. TO WHOM IS YOUR DATA COMMUNICATED?
Your data will only be communicated between HOTELS VIVA & RESORTS companies in the situations described in the previous sections or to third parties due to legal obligations or with your prior consent.
4. HOW LONG DO WE KEEP YOUR DATA?
In general, we keep your data for the duration of your relationship with us and, in any case, for the periods provided for in the applicable legal provisions, for example, in accounting and tax matters, and for the time necessary to meet any liabilities arising from the processing. We will delete your data when they are no longer necessary or relevant for the purposes for which they were collected. Information related to browsing will be deleted once the web connection has ended and the statistics have been carried out.
5. WHAT ARE YOUR RIGHTS?
You have the right to obtain confirmation as to whether or not we are processing your personal data and, if so, to access it. You can also ask for your data to be rectified if it is inaccurate or for incomplete data to be completed, and you can ask for it to be deleted if, among other reasons, the data is no longer necessary for the purposes for which it was collected.
In certain circumstances, you may request that we restrict the processing of your data. In this case, we will only process the data concerned for the formulation, exercise or defence of claims or for the protection of the rights of other persons. Under certain conditions and for reasons relating to your particular situation, you may also object to the processing of your data. In this case, we will stop processing the data except for compelling legitimate reasons which override your interests or rights and freedoms, or for the formulation, exercise or defence of claims.
You may also, under certain conditions, request the portability of your data to be transferred to another data controller.
You may withdraw your consent for certain purposes without affecting the lawfulness of the processing based on your consent prior to its withdrawal.
You may withdraw your consent or object to the processing of your data for direct marketing purposes, including profiling, at any time. We will then no longer process your personal information for such purposes. You also have the right to object to automated individual decisions that produce legal effects on you or significantly affect you in a similar way, where this right exists in accordance with Article 22 of Regulation (EU) 2016/679.
To stop receiving commercial communications you can use the link provided for this purpose in our communications or send an email to the following email address: gdpr@hotelsviva.com.
To request the deletion of your business profile you can send an email to the following email address: gdpr@hotelsviva.com.
You also have the right to lodge a complaint with a data protection authority.
To exercise your rights, you must send us a request by post or email to the addresses indicated in section 1. Who is the controller of your data?
You can obtain more information about your rights and how to exercise them on the website of the Spanish Data Protection Agency (https://www.aepd.es).